ITS Interactive Voice Response (IVR) | Intellexal Solutions

IVR

ITS Interactive Voice Response (IVR) is an automated telephonic system that interacts with customers, gathers information and can be used to route calls to the appropriate recipients. An ITS IVR system accepts a combination of voice telephone input and a keypad selection. It also provides the desired responses in the form of voice, SMS, callback, email and other contact methods.