ITS SMS Chat

Reasons why you should use ITS SMS

ITS Chat

ITS SMS Solution


Mobile text messaging is the preferred communications channel for millions of consumers due to its convenience, immediacy,
and ease-of-use

ITS CHAT Contact Center solution brings the benefits of text messaging into contact center operations by enabling
organizations to communicate with their customers using a combination of agent-assisted contact center and interactive
text messaging services.


Advantages

32% of callers who hang up do not call back.

Large number of customers believe it take too long to reach a live agent to get solution for their problem.

68% of callers who stay on the line if they hear relevant information.

Text message is the most common thing that users do on their phone. Additionally, it’s quickly becoming a preferred method of communication.

How can you immediately reduce your call center cost by 25% and increase customer satisfaction by 65%?


ITS CHAT empowers organizations to communicate with consumers using two-way messaging and agent-assisted text chatting. More convenient, reliable, user-friendly and cost effective solution.


Features


All of our features at a glance

API Integration

Online Web Portal

Summary

Custom Sender ID

Delivery Reports

Personalize SMS