Interactive Voice Response

ITS Pakistan is one of the leading digital and mobile marketing solution providers in Pakistan. We ensure offering the best services and competitive solutions that take brands to next level. We have a team of technical professionals and strategists who are experts in offering customized and winning solutions for your business with exceptional client interaction.

Enhancing Customer Experience and Streamlining Operations

In today's digital age, businesses constantly seek innovative ways to enhance customer experience and streamline operations. Interactive Voice Response (IVR) service is one powerful solution that accomplishes both goals. By leveraging advanced voice recognition technology, IVR service empowers businesses to automate customer interactions, provide self-service options, and deliver personalized experiences.

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Key Benefits of IVR Service:

Enhanced Customer Experience:

24/7 IVR service enables consumers to interact with your company at their convenience. By providing self-service options, such as account balance inquiries, order status updates, appointment scheduling, and frequently asked questions, customers can access the information they require without waiting for a live agent. This increases customer satisfaction by providing prompt assistance and reducing the annoyance of lengthy wait times.

Efficient Call Handling:

IVR systems are designed to handle a high volume of calls effectively. By routing calls based on predefined rules, such as language preference, customer type, or issue category, IVR service ensures that callers are quickly connected to the appropriate department or agent. This reduces call transfer rates, minimizes agent workload, and improves overall call center efficiency.

Personalized Experiences:

IVR systems can be customized to provide personalized experiences based on caller data, such as account information or purchase history. By recognizing callers and tailoring the interaction accordingly, businesses can deliver a more personalized and engaging customer experience. This level of personalization builds customer loyalty and increases the likelihood of repeat business.


Auto Dialer Service

In business communication, effectiveness and efficacy are essential for success. A potent instrument that achieves both objectives is an Auto Dialer Service. By automating the process of outbound calls, an Auto Dialer Service enables your business to reach a large number of contacts swiftly and effectively, thereby maximizing productivity and customer interactions.

Bulk Voice calls Services

In the digital era, businesses are continuously searching for efficient ways to connect with their target audience and deliver a message that is both personalized and persuasive. Bulk Voice Calls Service provides a potent solution by enabling businesses to send prerecorded voice messages to many recipients simultaneously. This service enables your business to engage its audience through personalized voice communication, deliver important announcements, promote offers, and provide valuable information.

Missed Call Services

In an era where customer engagement is paramount, businesses always look for innovative ways to communicate with their audience and offer seamless communication experiences. Through the simple act of a missed call, Missed Call Services have emerged as a popular solution that enables businesses to engage customers, collect data, and drive business growth. This service enables companies to utilize unanswered calls for communication, lead generation, and customer feedback collection.

Features of IVR

Text to Speech

We will help you create a voice for your brand where you can turn your messages, information, OTP services etc. into speech. We will use human sounding speech to enhance those interactions making them sound natural.

Custom IVR Menus

When a customer calls your business, they will hear a menu that will guide them and direct them to get connected to the actual destination, basically building a self-service workflow. This helps build credibility of your business services.

Automate Customer Support

We will help you automate your customer support through IVR that will help, support and assist your customers with their queries without actually speaking to any agent. Here the IVR will provide them all necessary information.

Visual IVR

We will provide you with the option to customize and alter the IVR menu and flows easily through easy to use and intuitive tools. It contains simple options like drag and drop to edit the flow and menu.

Multilingual IVR

We take those interactions to a new level and make them sound natural and native offering multilingual IVR solutions. We use those languages and localize your IVR menu, improving customer interaction and engagement.